Root & Riot Studios

Booking & Card on File: All new guests booking online are required to keep a valid credit card on file to secure their appointment. Cards are stored securely and will only be charged in accordance with the policies below. Cancellation & No-Show Policy: Your appointment time is reserved exclusively for you. • 24 hours’ notice is required for all services • 48 hours’ notice is required for color correction services Appointments canceled or rescheduled outside of the required notice window, as well as no-shows, will be charged 20% of the scheduled service total. Repeated late cancellations or no-shows may require a deposit or prepayment for future bookings. Color Correction Deposit: All color correction services require a $100 non-refundable deposit at the time of booking. This deposit will be applied toward your service total. Deposits are transferable with at least 48 hours’ notice. Cancellations or reschedules within 48 hours will result in forfeiture of the deposit. Late Arrivals: Please arrive on time for your appointment. Late arrivals may result in a shortened service or rescheduling if there is not enough time to complete the service safely. Late arrivals are charged the full service price, and the cancellation policy may apply. Adjustments & Refunds: No refunds are offered on services. If an adjustment is needed, please notify me within 7 days of your appointment. Adjustments are complimentary when they align with the original consultation. Changes of mind or inspiration photo changes are not considered adjustments. Guests & Children: Guests and children are welcome when necessary. Please note that this is a working salon environment, and children must remain supervised at all times for safety reasons. Retail & Product Recommendations: I do not typically carry retail inventory. I am happy to provide personalized product recommendations or assist with special orders when available. Health & Safety: Please reschedule if you are feeling unwell. Services will be declined if head lice are present, and the cancellation policy will apply. Please disclose any sensitivities, allergies, or recent chemical services prior to your appointment.